Granwel Technologies LTD — FarLink Refund Policy. Version 1.0. Effective 24 October 2026.
This policy explains how to get a refund for FarLink. It forms part of the Terms of Service (section 9.6).
1. Bought on this website (Paddle)Link to this section
Purchases on farlink.granwel.com are sold by Paddle (Paddle.com Market Ltd), our merchant of record. Paddle takes the payment and issues every refund.
- 14-day money-back guarantee. If you are not happy with FarLink, you can get a full refund within 14 days of your first payment for Personal, Pro, Ultra or Teams. No reason is needed.
- Renewals. You can also ask for a refund within 14 days of an automatic renewal if you have not used your paid plan since it renewed.
- Cloud data top-ups. A 25 GB top-up can be refunded within 14 days if none of it has been used.
- Teams. A refund covers the whole team payment it applies to.
2. Bought in the App Store (Apple)Link to this section
Purchases made in FarLink on iPhone, iPad or Mac are sold by Apple. Apple decides and issues those refunds under its own policy. Request one at reportaproblem.apple.com. We cannot refund App Store purchases ourselves.
3. How to ask for a refundLink to this section
- Website purchases: open Manage billing on your FarLink account page, or reply to your Paddle receipt email, or contact Paddle at paddle.net. You can also email us at contact@granwel.com with your receipt number and we will ask Paddle to refund you.
- Refunds go back to the original payment method, usually within 5 to 10 working days.
- When a refund is made, the plan it paid for ends straight away.
4. CancellingLink to this section
Cancelling stops future renewals. You keep your plan until the end of the period you have paid for. Cancel a website subscription from Manage billing, and an App Store subscription in your Apple Account settings.
5. Your legal rightsLink to this section
Nothing in this policy affects your legal rights, including your rights if FarLink is faulty or not as described. If FarLink is faulty and we cannot fix it, you are entitled to a refund whenever you bought it.
6. ContactLink to this section
Granwel Technologies LTD, company number 17419846. Email contact@granwel.com.